Research to inform an approach to assessing the new National Performance Indicator (NPI) ‘Public services treat people with dignity and respect’

The overall aim of this research is to provide the Scottish Government with a better understanding of dignity and respect in relation to public services and a range of options, with clearly described advantages and disadvantages, on how this indicator could be assessed and track progress in Scotland over time. This will inform discussions and decisions about the measurement of ‘Public service treat people with dignity and respect’ in the NPF. 


The key objectives of the research are:

  • to understand how the concepts are used/understood in the context of public services;
  • to identify whether there are existing current measures that could be used, where are they applied and how they are used;
  • to explore additional/alternative ways to measure progress and the potential to use non-survey based data;
  • where there are no existing suitable measures, design and test new ones; and
  • produce an options paper and briefing setting out the findings from the above and make recommendations which identify viable option(s) for operationalising the concepts of dignity and respect in the context of the NPF.


The research team includes Lindsay, Findlay & Stewart, Scottish Centre for Employment Research, and Loeffler, Department of Work, Employment and Organisation, University of Strathclyde.