This research evaluates the implementation and impact of iMatter – the staff engagement model for the NHS in Scotland.
Staff engagement is central to Scottish Government’s responsibility to monitor NHS Staff Governance Standards. Such engagement can support improved NHS patient/client care outcomes and is an integral part of partnership working in NHS Scotland. Staff engagement practices represent one important element of employee voice (a core element of the Fair Work Framework), with the potential to support innovation and change at every level from immediate teams to Health Boards and the wider NHS by harnessing views, opinions and behaviours that contribute to continuous improvements in practice.
This project will gather the insights of staff and managers on iMatter’s contribution to supporting staff engagement and continuous improvement, informing the future development of practice in this area.